Vol. 9 No. 2 (2018)

Articles

• THE IMPACT OF CUSTOMER SERVICE OF THE BUSINESS MEXICAN BASIS OF CUSTOMER CARE

  Edgar José Gálvez Moreno, José G. Vargas Hernández

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• INTERDEPENDENCE AND COMPLEMENTARITY BETWEEN SMES AS A FACTOR OF PRODUCTIVITY AND COMPETITIVENESS

  Doris Noelia Zuniga Alvarado, Doraydee Castellon Vogel

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• A RELATION BETWEEN LETTERS OF CREDIT AND INTERNATIONAL LOGISTICS

  Obed Arzú Sambulá

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• ANALYSIS, DEFINITION AND CONSTRUCTION OF A SOFTWARE QUALITY EVALUATION INSTRUMENT PRODUCED WITH MÉTRICA V3, IIES-UNAH, 2016

  Obed Humberto Martínez Reyes, Brayan Gabriel Triminio Vásquez

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• COMMUNICATION AS A DEVELOPMENT AND ORGANIZATIONAL STRATEGY IN THE MANAGEMENT OF KNOWLEDGE

  Eduard José Huete Flores

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