Factors influencing student satisfaction: a study of its relationship with learning

Abstract

Success in universities is directly related to student satisfaction, which leads to emotional wellbeing in their learning environment, determined by various factors that directly influence educational quality. This study was conducted at the Casimiro Sotelo Montenegro National University with the aim of identifying the factors that influence student satisfaction and its relationship to learning. The methodology is based on a qualitative approach, using an analytical cross-section oriented toward the analysis of the dimensions that make up student satisfaction and their learning process in the university context, using a non-experimental design. The study population consisted of 5,109 students enrolled in the first semester of the 2025 academic year, from which a sample of 942 students was extracted, organized proportionally according to the number of enrollments in each modality. The information was collected using a questionnaire with closed-ended questions on a Likert scale, applied through the survey, yielding the following findings: the dimensions reflect a comprehensive academic dynamic, with the teacher's knowledge and mastery standing out at 92%; the high rigor of reputation and credibility of formative and final assessments at 92%; the use of technology is highlighted by 90% as a key component in teaching methodology; respect is highlighted by 95%; and the quality of student support services management confirms that 95% believe that academic and administrative areas work through a harmonious process and successful synergy between the academic and administrative spheres. In conclusion, high levels of satisfaction have promoted educational quality at the university by integrating into a learning process influenced by multiple determining and significant factors that ensure quality in education and academic success.