Artificial Intelligence and Educational Quality in Universities: Challenges and Opportunities

Authors

DOI:

https://doi.org/10.5377/ryr.v1i62.21746

Keywords:

academic standard, higher education, artificial intelligence, learning

Abstract

This research examines the impact of artificial intelligence (AI) on the quality of higher education, a topic addressed from a critical and multidimensional perspective. The theoretical framework integrates key learning theories—information processing, cognitive load, value-expectancy motivation, and self-regulation—with the analysis of technological applications in university contexts. Among the core arguments, it highlights that AI offers opportunities to personalize learning, enhance feedback, optimize institutional management, and promote inclusion and accessibility through systems such as intelligent tutoring, learning analytics, and chatbots. However, the document also warns of relevant challenges: ethical concerns related to data privacy, risks of algorithmic bias that may affect equity, the potential dehumanization of the educational process due to excessive automation, and threats to academic integrity, such as plagiarism facilitated by generative tools. The analysis underscores that AI integration must complement the teaching role and be guided by ethical and humanistic principles, to prevent technology from constraining students’ autonomy and critical thinking. It recommends the active participation of the entire educational community, training in digital competencies, transparency, and the development of clear policies. In conclusion, AI can contribute to a more inclusive and higher-quality higher education system if its implementation respects ethical values and preserves the centrality of the human being in the educational process.

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Author Biographies

Melanie Cloe Dahlan, International University of Ecuador

Licenciatura en Ciencias de las Organizaciones y de los Mercados, mención en Gestión, Université Paris – Dauphine, Francia
Maestría en Administración, London Business School, Inglaterra
Doctorando en Educación, University of Southern California, Estados Unidos de América
Directora de Marketing y Admisiones, Universidad Internacional del Ecuador, Ecuador

Raúl Rosales Zavaleta, Cintana Education

Bachiller en Ingeniería Económica, Universidad Nacional de Ingeniería, Perú
Máster en Gestión de Empresas y Organizaciones Deportivas, Escuela Real Madrid, España
Doctor en Administración de Negocios, ESEADE, Argentina
Director Académico LATAM, Cintana Education

Published

2025-12-16

How to Cite

Dahlan, M. C., & Rosales Zavaleta, R. (2025). Artificial Intelligence and Educational Quality in Universities: Challenges and Opportunities. Reality and Reflection, 1(62), 251–264. https://doi.org/10.5377/ryr.v1i62.21746